Q. I am trying to track my package, but it keeps telling me the tracking # that I have entered is invalid.

A. When tracking packages there are two major reasons why the tracking # is invalid. Please keep in mind that the tracking # that has been assigned to your package may not have been scanned yet by UPS and so it’s best to wait until 6:00PM Eastern Standard Time to track all packages. The other reason could simply be human error. If you are trying to track your package after 6:00PM Eastern Standard Time and It still does not work please contact us at once. customersevice@davidz.com or call (212)274-9044.

Q. I placed an order a couple of days ago, and I went to check the status and it says my order has been placed on hold.

A. All international credit card orders will be placed on hold until certain documention is received to release the order. For domestic orders, if you request your order to be shipped anywhere besides the billing address or an address that is not on file with your credit card company, a customer service representative will contact you through email to request additional information for security purposes. All orders must include a billing address. Orders placed without a billing address will be automatically canceled. All orders on hold are on hold for only 3 business days and then canceled. All orders are verified by our automatic address verification system. In order to avoid any delay, please enter your billing address exactly as it appears on your monthly statement.

Q. I place an order a couple of days ago, and I went to check the status and it says my order has been canceled.

A. Canceled orders are due to the fact that there are no sizes left or the style is no longer carried within our on-line store. When there are no sizes left an email is automatically sent out to the customer, stating your order could not be fulfilled at this time and will be canceled. Orders left on hold for more than 48hrs will be automatically canceled.

Q. I ordered three pairs of boots but I only received two. Where is the rest of my order? Is it on back order?

A. If you order more than one pair of shoes or boots and only received half or a third of your order chances are the items you did not receive are out of stock. When items are not available you should received an email stating we have received your order but we can not fulfill it. Due the high volume of transactions in our store, certain styles are sometimes sold out between our frequent inventory updates. Available items are shipped on a first come – first serve basis (this refers to complete and approved orders according to our store’s policy only).

Q. I received an email stating the item that I have ordered is out of stock, but my card has still been charged.

A. Here at David Z.com we do not charge credit cards until the order is shipped. When making on-line purchases the funds for the amount of the purchase is put on hold by the customer’s bank or credit card issuer for us the merchant to use. If the order was canceled the funds are released back to your account but keep in mind that this may take from 24 hours to 10 business days. Each bank differs and we have no control on how long it takes for the funds to be released back to your account.

Q. I live/work not so far from your stores can I return/pickup my shoes at one of the DAVID Z stores?

A. Even though the stores and the web site operate under the same umbrella of David Z Inc. They each operate independently. Purchases made in one of our stores cannot be returned to the website and purchase made on the web can not be returned to the stores.

Q. I live outside of the United States and I am very interested in purchasing a pair of your shoes. Do you ship internationally?

A. Yes we do ship internationally. If you are currently living outside of the United States and would like to place an order with us please contact us at info@davidz.com to inquire about the shipping cost and order procedure. Please note all international sales are final sales.

Q. When selecting "2nd Day Air" as my shipping method, will I get my order in 2 days?

A. No. "2nd Day Air" means that the travel time for the package would not exceed 2 business days. On top of that you should add processing time - We usually ship orders within 1 business day.

Q. I just ordered a pair of shoes off your site and now that I got them they don’t fit as well as I thought or I don’t like them as much as I thought or they are damaged. How do I return or exchange them?

A. Sometimes when ordering on line the item(s) does not fit all of our expectations and we are just not satisfied with the product. If you want to return or exchange an item because of wrong size, color, damage, or it just does not appeal to you, please complete the ‘Request RMA’ form on the website. RMA requests made within the fifteen day period from the shipping date will be authorized for a full refund or exchange. Please make sure you fill out the form in its entirety.

Q. It is past the fifteen day period, can I still received an RMA?

A. We understand that we are all busy people with full and rich lives, we are more than happy to issue RMA’s that are within the fifteen day period but we can not extend our Return policy for more than the time allowed. All final sale items will not be issued RMA’s.